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Frequently asked questions

Answers before you call.

Can't find what you need here? Our agents are on call 24/7 at +1 877 327 0049.

Our agents check consolidator fares and multi-airline routing options alongside published prices, and can rebook or adjust your itinerary over the phone — something a self-serve airline site can't always do.
The fare an agent quotes you is the price you pay, including taxes and surcharges. Any service fee, if applicable to your itinerary, is always disclosed before you confirm.
Typically within 15 minutes during business hours. Outside business hours, you'll hear from us the next morning — or you can call our 24/7 line directly for anything urgent.
Cancellation terms depend on the airline and fare type of your specific ticket. Your agent will walk you through the exact terms before you book, and you can always call us to check rules on an existing booking.
Yes — call our 24/7 line and an agent will work on rebooking you as quickly as possible, including on a different airline if that gets you moving faster.
Yes. Mention the number of travelers when you call or in your message, and an agent will handle the group as a single coordinated booking rather than separate reservations.
Call our support line with your confirmation number handy, or reach out through the contact page and an agent will pull up your itinerary.

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